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Zola Look – Return & Exchange Policy 

We want you to love your Zola Look pieces! You can check  your order upon delivery and if you need to return or exchange an item, please review our policy below based on your location. 

 

For Orders in Egypt  


Return & Exchange Conditions 

  • Return and exchange requests must be made within 7 days of receiving the order and allowed within 14 days maximum of receiving the order.

  • Return/Exchange can be done through courier service (customer bears shipping fees) or in person at our showroom (contact our team for appointment and location)

  • Customers are responsible for the delivery fees associated with returns and exchanges. 

  • Returns & Exchange are accepted in cases where the item is faulty, defective (e.g., manufacturing defect, wrong item received) or wrong size. 

  • Items must be unused, unworn, unwashed, and have all original tags attached. 

3. Refund Process 

  • Refunds are only issued after returned items are inspected and approved. 

  • Refunds will be processed within 2-3 business days after receiving the returned item. 

  • Shipping fees and any additional costs (such as COD charges) are non-refundable. 

  • If items were paid online, 2% card charges will be deducted from the refund

4. Exchange Process 

  • If the customer wants to exchange an item (different size, color, or product), they can request an exchange within 7 days of receiving the order. 

  • Items must be unused, unworn, unwashed, and have all original tags attached.

  • Exchanges are subject to stock availability. If the desired item is unavailable, store credit may be issued. 

  • Exchange can be done through courier service (customer bears shipping fees) or in person at our showroom (contact our team for appointment and location)

5. How to Initiate a Return or Exchange 

  • Contact our customer support team at “info@zolalook.com}” or via WhatsApp or call at customer service number +201222342000 with your order number and details of the return/exchange. 

  • Our team will guide you on the return process and arrange for courier pickup. 

  • The customer is responsible for the delivery fees of the return. 

 

For Global Orders 

1. Return & Exchange Conditions 

  • Return and exchange requests must be made within 30 days of receiving the order. 

  • Customers are responsible for the return shipping fees, including any customs duties or taxes. 

  • Returns are only accepted for faulty or defective items (e.g., damaged, incorrect item received). 

  • Items must be unused, unworn, unwashed, and have all original tags attached. 

2. Refund Process 

  • Refunds will be processed within 7-10 business days after the returned item is received and inspected. 

  • Refunds will be issued in the original currency of  in store credit, and any exchange rate differences will be the customer’s responsibility. 

  • Shipping fees, customs duties, and any additional charges are non-refundable. 

3. Exchange Process 

  • Customers can request an exchange within 30 days of receiving the order. 

  • Exchanges are subject to product availability and may require additional shipping fees. 

  • If the desired item is unavailable, store credit will be issued instead. 

4. How to Initiate a Return or Exchange (International Orders) 

  • Email our support team at “info@zolalook.com}” with your order number and reason for return/exchange. 

  • Customers are responsible for arranging return shipping using a trackable shipping service. 

  • Once we receive and inspect the returned item, we will process the refund or exchange. 

 

Important Notes for All Returns & Exchanges 

✅ Items must be returned in original condition (unworn, unwashed, with tags). 
✅ We do not accept returns on sale items, or gift cards. 
✅ If an item is returned in poor condition, we reserve the right to reject the return. 
✅ Refunds are issued only for defective items, not for change-of-mind returns. 

 

📩 For any inquiries, reach out to our support team at “info@zolalook.com}” or WhatsApp us at [customer service number]. 

We appreciate your trust in Zola Look and strive to offer a smooth and fair return experience! 💙